• Posted on: 12/05/2013

    Encryption Recovery


    24 Hour Data specializes in encrypted hard disk recovery, which includes drives using full disk encryption (FDE) technology. Let’s take a look at what full disk encryption is and why it is harder than other encrypted drive recovery, requiring more time in the lab and tops-in-their-field, experienced data recovery engineers.

    What is Full Disk Encryption?
    FDE is drive encryption that takes place at the hardware level. You can buy disk encrypting software and add it to hard drives to encrypt your data. But with FDE, even if your hard drive is removed from the computer and put into a different machine, the data will be inaccessible.
    FDE is common on laptop and notebook computers, which may be at risk of theft. If your drive does not use FDE, even if the thief doesn’t have your laptop password, he can remove the drive and read it.  With FDE, this is impossible.

    FDE is also common on external hard drives for the same reason; these storage devices may be vulnerable to loss or theft.

    How Does FDE Work?
    FDE encrypts data as it is written onto a hard drive. The authentication key is required to decrypt the data and read it from the drive. This occurs when the computer is unlocked via the password. All data, including the operating system, is encrypted, which may slow down access times. However, it is the most secure form of data encryption available today.

    Drawbacks of FDE
    In addition to slowing down the computer due to the encryption and decryption process, full drive encryption also makes data recovery more difficult. Encrypted drives using FDE are vulnerable to the same data loss threats, including logical and physical hard drive failure, as any other hard disk drive. But data recovery techniques are more complex.

    Encrypted Drive Data Recovery
    Often, when a drive requires physical recovery, data recovery engineers remove the drive and replace worn parts with parts in another drive of the same make and model, or place the platters storing the data in another, working drive. This process takes place in a certified clean room environment and adds time and costs to the data recovery process. 

    Recovering an encrypted hard drive that uses FDE adds another step to the data recovery process; the data must be decrypted. This requires specialized knowledge and technology.

    Not every data recovery service has the expertise or experience in successfully recovering encrypted hard disk drives. 24 Hour Data has been working with FDE and other encrypted drives for as long as the technology has been available. We will recover lost data from your encrypted drive, or there’s no charge for our service. 


  • Posted on: 11/21/2013

    RAID Data Recovery


    There are many options available for home, small business and enterprise level storage. As many large organizations make the shift to virtualization for efficiency and increased storage capacity, simpler options exist using the principles of RAID storage. Let’s explore two common storage devices and how they differ.

    What Is RAID?
    To go back to storage technology 101, RAID is a Redundant Array of Inexpensive (or Independent, depending on who you talk to) Disks. Depending on the RAID level and RAID configuration, the device uses two or more disks and either duplicates data across drives for increased stability and protection or stripes data across drives for increased performance.

    RAID 5 servers and higher provide a blend of increased performance and duplication for added security. RAID servers frequently employ a controller to manage the data across three or more hard disk drives.
    24 Hour Data has stayed on top of RAID technology advancements and maintains high success rates for RAID data recovery. You can read more about our RAID recovery techniques here.

    What Is An NAS Appliance?
    NAS stands for Network Attached Storage, which means that the storage device is attached to your computer over the local area network (usually via Ethernet) and stores data without adding software applications to your computer workstation or taking up storage space or memory on your computer. In this way, NAS differs from Direct Attached Storage.

    Like a RAID server, NAS uses a RAID configuration for redundancy and increased speed. However, because a RAID server is connected directly to the computer, it will naturally be faster than a NAS device. Latency in the network connection won’t affect a direct attached RAID array. A RAID server, although it is an external device, operates much like an internal hard drive.

    A NAS device would be preferred if multiple workstations had to connect to the same data and applications. Rather than using separate RAID arrays, resulting in additional software and hardware costs, a NAS device permits network connection to any workstation without using the resources of the computer it is attached to.

    RAID or NAS?
    Whether you choose Network Attached Storage or a Direct Attached (DAS) RAID array, note that performance and storage capacity and features vary widely between different models. Consider the level and configuration of the RAID, the controller, and the storage capacity before making your choice.

    Whatever you choose, 24 Hour Data’s recovery specialists have expertise in NAS recovery and RAID recovery for all popular makes and models, including IBM, Cisco, Dell, HP and many others. 

  • Posted on: 11/08/2013

    SSD Recovery


    More computers today, as well as some servers and RAID arrays, rely on solid state drives (SSDs) for storage. The benefits of SSDs are well-documented, including increased reliability since there are fewer moving parts to fail, greater energy efficiency, and faster performance.

    But how do they really work? Let’s take a peek inside solid state drives, with the objective of understanding why solid state drive data recovery is so complicated, requiring the expertise of a professional data recovery service.

    How Solid State Drives Store Data
    Solid state drives store data on flash memory, a collection of NAND chips, which are made up of floating gate transistors that hold a charge of zero or one. The transistors are stored in collections of cells, which are organized into a grid, called a block. One row of that grid is considered a “page” of data.

    Why Are SSDs Faster Than HDDs?
    “Latency” in a computer is the time delay it takes a CPU to find stored data. Solid state drives have lower latency than HDDs, first and foremost, because they have no moving parts. Regardless of where on the flash memory data is stored, access is nearly instantaneous, reducing latency and making your computer feel much faster. 

    Additionally, SSDs read and write data faster than conventional HDDs, further improving performance. But the controller and the NAND flash components, themselves, make data recovery more challenging than conventional hard disk data recovery.

    Solid State Drive Failure?
    There’s one key drawback to solid state memory that’s worth mentioning: SSDs get slower as they age. This is because solid state drives don’t overwrite data the way hard disk drives do. Instead, the drive erases data in an entire block at one time when it needs to write new data on that block.

    Each SSD manufacturer has developed proprietary techniques involving compression and reduplication to store data more efficiently in the NAND flash and minimize erasing and rewriting blocks of data more times than necessary. These operations are controlled by the SSD controller, which is similar to a controller in a RAID array.

    Our explanation simplifies the process. You can read about how NAND flash and solid state drives work in even more detail in this article published by Ars Technica.

    As SSDs are developed with greater storage densities, write cycles become even more complex, increasing error rates and reducing the life of each flash cell. This makes solid state drive failure, and the loss of mission critical data, inevitable.

    Solid State Drive Recovery Processes
    SSDs use intricate transistors and controllers to store data. Each SSD manufacturer has its own techniques and methods to manage data storage and maintain the speed of an SSD over numerous read/write cycles. When SSDs fail, each data recovery case is different from the ones before it. Data recovery engineers must understand in detail how each brand and model of SSD works in order to successfully recover lost data.

    24 Hour Data maintains industry high success rates for solid state drive data recovery. Since flash memory and SSD storage came onto the market, we’ve been staying up to date on SSD technology and developing the most effective, most efficient recovery techniques to stay at the top of the data recovery field.

    Companies and individuals across the U.S. trust 24 Hour Data for SSD recovery. Give us a call if you need a solid state drive recovered quickly and completely. 

  • Posted on: 10/11/2013

    24 Hour Data has a long history of serving businesses and individuals in need of emergency data recovery services. We’ve been thinking of a way to thank our past customers, as well as new customers who call us each day.

    We’ve decided to hold a prize drawing for your choice of two useful, high-tech items: an iPad or an external hard drive. The contest is open to all past satisfied clients of 24 Hour Data, who have called us for fast and successful data recovery on a hard drive, flash drive, RAID array, virtual server, smartphone, Mac device or any other data storage media.

    How to Win with 24 Hour Data
    To be entered into our quarterly drawing, all you have to do is let the world know you are a satisfied 24 Hour Data customer. Post a review on Google, Yelp or both sites, letting readers know what you like about 24 Hour Data and how we helped save the day for you.

    Business owners, did we recover mission critical data and get you back up and running to save you thousands of dollars? Parents, did we find deleted baby photos you thought were gone forever?  Maybe you’re a student and we recovered your master thesis. Share your exciting data recovery story with the world!

    Contest Rules
    To be entered into our drawing to win an external hard drive (We’d love to see all our customers backing up their data onto an external device), an iPod Touch or an iPad, post a review detailing your experience with 24 Hour Data and why you are happy with us on Google or Yelp!

    • Maximum of two reviews per person (one for Google and one for Yelp) 
    • You will receive one contest entry per review
    • Your data recovery must have been performed successfully by 24 Hour Data
    • The name on the reviews must match the full name on the data recovery form you submitted to 24 Hour Data, which is your 24 Hour Data account name (Please contact us if you don’t remember your account name) 

    -One winner will be notified each quarter via the email 24 Hour Data has on file

    -Winner will have 7 days to claim their prize via phone or email, after that, the winner will forfeit their prize and a new winner will be drawn for the quarter.
    - Odds of winning depends on the number of entries received each quarter

    The Prizes
    Here’s the important part: What you could win just by sharing your thoughts about 24 Hour Data’s recovery service.

    One winner each quarter will have a choice to claim one of these four high-tech prizes to improve your productivity or provide peace-of-mind that your business or personal data is protected and secure.

    •  iPad Mini 16GB WiFi in Black & Slate or White & Silver
    • iPod Touch 32GB, any color
    • Western Digital MyBook Studio 4TB External Hard Drive USB 3.0
    • LaCie Blade Runner 4TB External Hard Drive USB 3.0

    We use these drives to return recovered data to our customers, because they are reliable, easy-to-use, and have a large storage capacity. Now, you can back up your data to one of these drives for an added layer of protection against catastrophic data loss.

    What Are You Waiting For?
    What’s stopping you from your chance to win a great prize and share your data recovery story with the world? Go to Google or Yelp now to post a short review of 24 Hour Data’s service, and we’ll enter you in our drawing right away.

  • Posted on: 10/02/2013

    Hard Drive Recovery


    Major hard disk drive manufacturers announced at the Flash Memory Summit in Santa Clara, California, last month, the launch of a new industry association, the Storage Products Association. 

    Seagate®, Western Digital®, HGST® and Toshiba® are the founding members of the organization devoted to helping storage manufacturers and users understand and support current and future storage needs. The organization will emphasize the role hard disk drives continue to play in storage technology innovations, while also promoting solid state and HDD hybrid storage media.

    Hard Disk Drives Are Not Dead
    Even with the prevalence and proliferation of flash media storage, conventional rotating media hard disk drives are not dead. A case in point is Seagate’s newest ultra-slim HDD and a number of new, eco-friendly hybrid drives on the market.

    Of the members of the organization, only Toshiba produces solid state drives. Seagate, WD, and HGST all continue to focus their R&D efforts and new product launches on conventional hard disk storage. 

    The Role of Data Recovery Firms in Storage Media Innovations
    As a top data recovery service, it’s not 24 Hour Data’s role to pass judgment on which storage format is superior: conventional hard disk drives or SSDs. Both have benefits and drawbacks based on users’ budget requirements and storage needs.

    As SSDs grow in popularity, we see growing numbers of solid state recovery cases come into our office, however, we also see plenty of hard disk drives at the end of their life span. Our data recovery engineers are constantly perfecting our SSD recovery techniques, while staying up to date on the latest HDD technology as well. 

    As the storage media market evolves, 24 Hour Data keeps an eye on all the developments in order to continue to develop the most effective, fastest, cutting edge data recovery techniques for new and emerging media. Our data recovery specialists stay on top of new and evolving forms of storage media, including conventional hard disk drives in new, slimmer formats; hybrid drives; flash memory storage, and SSDs.

    At the same time, through this blog and our informative website pages, we strive to keep consumers of storage media educated by debunking myths and misconceptions about popular storage methods and letting readers know about the newest products. In this regard, our social media mission and the mission of SPA is the same.

    We wish the manufacturers involved in SPA much success moving forward, and we’ll continue keeping our readers and customers up to date on their efforts in the storage industry. 

  • Posted on: 9/23/2013

    3D Flash Recovery


    Samsung® is leading the race in the development of solid state drives (SSD) using 3D NAND Flash memory, but rivals Toshiba and Micron are hot on the manufacturer’s heels.
    What’s the big deal about 3D flash?

    3D NAND Flash: Surpassing Physical Limitations
    Flash memory has already met or surpassed Moore’s Law, the technology rule that stated the number of transistors on integrated circuits doubles every two years and has since broadened to indicate that the performance of a technology (whether that means, speed, storage capacity or some other measurement) will double every two years.
    Since the development of NAND flash in 1980, storage capacity has expanded to 64 thousand times the original.
    However, conventional, 2D flash is nearing the end of this rapid growth period due to technological limitations relating to the size of the control electrodes and the gates within each floating gate transistor.
    3D NAND flash overcomes this problem by creating more room to move vertically, by storing the charge not on a floating gate, but on an embedded film of silicon nitride. The film is thicker and more robust, minimizing the possibilities of read/write errors.

    3D NAND: Bigger, Faster, Greener
    3D NAND flash offers more than just theoretically greater storage capacity and more reliability. Samsun’s new 3D V-NAND flash memory is purported to read and write twice as fast as 2D NAND chips, last 10 times longer and also use 50 percent less power. Bigger, faster, and greener… it’s hard to ask for more from the next evolution of storage media.

    What’s Next?
    Samsung’s V-NAND flash is available in the company’s 480 GB and 960GB solid state drives as samples for enterprise level customers. Meanwhile, competitors lag a bit behind.

    Toshiba just completed construction on a new flash fabrication facility at its Yokkaichi Operations facility in Mie Prefecture and, according to news releases, commercial production is expected to begin on 3D NAND flash in 2014, with some prototypes already in existence.

    In this news release, ( Micron executives said that production of 3D NAND flash should begin in early 2014, as well.

    It’s safe to say that by early 2015, if not sooner, 3D NAND flash will be available from a choice of manufacturers in solid state drives available for enterprise-level and home use. 

    24 Hour Data Develops 3D NAND Flash Recovery Methods
    Just as manufacturers study NAND flash and 3D NAND flash to develop the best data storage devices, 24 Hour Data’s data recovery engineers research the technology to develop successful data recovery techniques as soon as 3D NAND flash devices hit the market.

    Trust 24 Hour Data to recover lost data from solid state drives using NAND, V-NAND, and 3D NAND flash memory, with high success rates and fair pricing. 

  • Posted on: 9/17/2013

    RAID Recovery


    More and more homes and businesses are relying on RAID servers for their durability, reliability, and increased storage capacity. Less complex to manage than a virtual server, yet providing the benefits of redundancy, improved read/write times and greater storage capacity through connected drives, RAID arrays are becoming the technology of choice for big data as well as home movie, music and other media collections.

    But when a hard disk drive in a RAID array fails, it puts strain on the other disks and can lead to complete RAID array failure. When this occurs, it’s typically outside the realm of do-it-yourself data recovery to successfully restore the lost data, re-build and re-initialize the array.

    That’s why you want to be able to turn to a data recovery service you can trust when you need RAID recovery. Here are some questions to ask: 

    “Do you have expertise in all forms and levels of RAID recovery?”

    RAID arrays differ in the way they store data on hard disks in the array, the controller used, and the number of drives in the array. A data recovery service with extensive RAID knowledge should be familiar with RAID 0, RAID 1, RAID 5, RAID  10, and all other RAID levels up to 50.  This ensures the data recovery specialists can keep up with changing technology and offer the most effective recovery techniques for your RAID array.

    “What does your facility due to ensure the security of my recovered data?”

    If you’re a business owner or IT professional who relies on RAID servers for storing your company’s most critical, financially sensitive or otherwise top secret data, you don’t want that data to be exposed after it’s recovered. Ask about security protocols within the building. No one short of the NSA should be able to access your data after it’s recovered until it leaves the facility on a new drive to be returned to you.

    “What happens if you can’t recover my data?”

    The success rate at 24 Hour Data remains unmatched in the industry, but today’s drives are harder than ever before to recover. We maintain our “no data, no charge” policy, that guarantees we will recover your lost data or there’s no charge to you.

    With our success rate and our promise, you can’t go wrong if you need RAID recovery for your business or home server. 

  • Posted on: 9/10/2013

    Seagate Recovery


    The new Seagate hard disk drive, tailor made for laptop computers and tablets, is now shipping

    in Dell computers and other popular devices. The Seagate® Laptop Ultrathin HDD is just 5mm and has up to 500GB of storage capacity. The 2.5-inch drive weighs only 3.3oz., so it doesn’t add significantly to the weight of today’s mobile devices like tablets, phablets and slim notebook computers. 

    According to Seagate, the drive is as thin as four credit cards in a stack and lighter than a deck of playing cards.

    Features of the New Seagate Hard Disk Drive
    The storage industry has been eagerly awaiting this “world’s thinnest” HDD since it was introduced in September 2012, and it began shipping this summer. The drive:

    - can store more than 100,000 photos, 125,000 songs or 62 hours of HD video, making it perfect for business owners and professionals on the road, families, and individuals who want to bring their media collection with them wherever they go

    - uses a 6Gb/s SATA interface with industry-standard SATA connections for easy integration into laptops that support HDD and SSD storage

    - has available SED encryption to keep your data private and secure

    Seagate Data Recovery Services
    The new Seagate HDD looks to fill a gap in the marketplace for OEM partners and anyone looking for the slim profile and lightweight of a Solid State Drive, but isn’t yet ready to make that transition to SSD for whatever reason.

    24 Hour Data has been a leader in the realm of hard disk data recovery for nearly 20 years, and maintains an industry-high success rate for Seagate® hard disk recovery. As new drives come on the market employing new technology, 24 Hour Data continues innovating new data recovery methods to improve recovery rates and recovery times, so business owners and individuals can get their lost data back even faster. 

  • Posted on: 8/09/2013

    Dallas Data Recovery


    24 Hour Data was started in the Dallas-Fort Worth area, servicing local Dallas small businesses, the IT departments of larger corporations and organizations and, of course, families and individuals. Our first state-of-the art data recovery facility was built in Dallas, with a certified clean room environment in an SAS 70 Type II compliant facility, the corporate industry's standard for an overall control structure. 

    But we've been expanding rapidly, providing local data recovery services to customers in Houston, Oklahoma City, Atlanta, Los Angeles, and New York. What does this mean for our customers? 

    We Handle the Shipping
    You can drop off your hard disk, smartphone, tablet, iPhone, RAID array, Mac, SSD, flash memory, USB drive or any other storage media or device and we will get it safely to our nearest, security-complaint, clean room-certified data recovery facility. You won't have to worry about packaging or shipping it safely, since we'll do all the work. 

    From the second you drop off your storage device with our data recovery professionals until the moment we recover it and ship it back, your data is safe and secure in our hands. 

    Personalized, Local Service
    Some individuals and business owners just like working with a local company. Whether it's to support the local economy or because they feel safer dealing with a local data recovery service, our regional offices make this possible for people across the country, from New York to L.A. and a number of points in between.

    Get the local service you need with the support and expertise of a national firm behind every data recovery. That's the 24 Hour Data difference we bring to our customers across the country. 

  • Posted on: 8/06/2013

    RAID 5 Recovery


    Our customers often come to 24 Hour Data for RAID data recovery, as our data recovery specialists are tops in RAID data recovery nationwide and in their regions, including Dallas-Fort Worth, New York, Oklahoma City, Houston, Atlanta, and Los Angeles. 


    Since we maintain client confidentiality for all data recovery cases, we can't share the exact details, but we can share a summary of our customers' common concerns, a typical conversation our data recovery specialists have when they answer the phones at all hours, day and night, here at 24 Hour Data. 


    “I lost all my family's movies and all the data stored in my RAID array. It was on a NAS server in a RAID 5 configuration. One of the drives was getting hot, so I added a fan beneath the drive. Of course, I turned it off first. When I turned on the server again, two drives had failed and the third was missing. I went online and found a do-it-yourself data recovery... Big mistake! I don't know what else to do.” 


    Our data recovery specialist patiently listens to the story ands set the customer's mind at ease by letting him know we can help. We request the makes and models of the hard disk drives, take down his information, and instruct him on how to start a data recovery by mailing us the drive. If he's local, we may suggest he can drop it off for even faster service and greater peace-of-mind. 


    Avoiding Data Loss
    The customer above did the right thing by adding a fan to his hard disk to avoid hard disk failure. But he should have backed up his data first to avoid potential data loss. 


    Then, whether his upgrade was successful or not, he could have re-initialized the RAID array and re-installed his data with just a few hours of additional work, less stress and no panic. 


    Recognize the signs of a RAID array about to fail, including hard disk in danger of overheating, loud clicking or whirring noises or a RAID array that fails to boot up. 


    Don't attempt do-it-yourself data recovery because you reduce the odds that we'll be able to get your data back safely. When we have to recover data from drives that have been re-booted, overwritten, or have been subjected to do-it-yourself data recovery software, it often takes us more time, which means greater cost to the customer. That's the bad news.


    The good news is that, in the highest % of cases in the industry, we can recover data from failed hard disk drives, so your important data won't be gone forever. That success rate is peace-of-mind you can trust. 


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