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  • Posted on: 6/25/2013

    Hard Drive Recovery

     

    Following the horrible tornado that devastated Moore, Oklahoma, we're expecting to see many hard disk drives, RAID arrays, solid state drives, and mobile devices that suffered shock damage arrive at at our Dallas facility requiring data recovery. 

     

    Sadly, shock damage is one of the worst things that can happen to an electronic device, because, unlike deleted files or viruses, which cause logical damage to a storage device, shock damage requires physical data recovery and repair of the storage media.

     

    Physical data recovery takes longer and costs more than logical data recovery, since the hard disk drive must be opened. This action must take place in a certified clean room environment. However, with expert data recovery specialists on the job, the odds of a successful data recovery operation are highly likely, and is always backed by our “no data, no charge” guarantee. 

     

    Types of Shock Damage to Hard Disk Drives

    When a hard disk drive suffers “shock” damage, we are not referring to electrical shock, but a physical force that can knock the pieces of the hard disk out of alignment and damage the delicate disks that store data. 

     

    When a hard disk drive is subject to physical shock, as it may be if it's dropped or tossed around, as it may be during a hurricane or a tornado, the magnetic head that typically reads data touches the disk. The arm holding the head may also touch the disk. Either of these parts can dent the disk, or actually take off small particles of the disk. A dented disk will show a bad sector in that area. If particles fly off the disk and on to other sectors of the disk, the entire disk may fail. 

     

    What To Do If Your Hard Disk Is Damaged 

    Repeatedly trying to boot up or read data from a hard disk drive that has suffered shock damage often causes even more damage, making it even more time-consuming and costly to recover the data. 

     

    If you think your hard disk drive has suffered shock damage and you cannot boot your computer or read files, don't delay. Contact 24 Hour Data immediately to improve the odds that our data recovery specialists will be able to help you. Our data recovery specialists are available 24/7, 365 days a year, to assist with your data recovery emergency. 

  • Posted on: 6/18/2013

     

    Western Digital Recovery

     

    Western, a leader in storage technology, has released a collection of new products, including: 

     

    - the world's first 2.5 inch, 5 mm hard disk drives (HDDs) and solid state hybrid drives (SSHD);

    - WD XE 2.5-inch hard disk drives with adaptors to fit 3.5-inch legacy equipment

    - My Passport Ultra portable hard disk drives

     

    Let's take a look at these new developments and what they mean for consumer and professional users. 

     

    WD Blue 5 mm Ultra Slim Drives
    The WD Blue 5 mm ultra slim hard disk drives (http://www.techpowerup.com/183077/wd-shipping-worlds-first-5-mm-2-5-inch...) and solid state hybrid drives (SSHD) are designed to be integrated into even the slimmest notebook computers. Only 5 mm high, nearly half the size of conventional 9.5 mm drives, and with 500 GB storage capacity and a smaller form factor edge connector, which interfaces with the host I/O bus via SATA, the drive offers integrators more flexibility. 

     

    To protect the smaller drive from stress and shock damage, Western Digital made several innovations in the HDD and SSHD designs. The uniquely designed edge card technology maximizes mechanical sway space in the hard drive. The drive's motor shaft is secured at both ends to reduce system-induced vibration and to stabilize platters. Finally, a dual stage actuator leads to a higher degree of accuracy during read/write operations. 

     

    WD XE Hard Disk Drives
    As more applications require ultra slim form factor hard drives, Western Digital has introduced its WD XE 2.5-inch, 10,000 RPM SAS hard drive (http://www.techpowerup.com/183034/western-digital-announces-the-wd-xe-3-...) in a 3.5-inch WD performance adapter, enabling the hard disk drive to be installed in legacy systems. 

     

    The new drive makes it easy for data centers to upgrade their 3.5-inch hard disk drives before they suffer system failure and prevent a data recovery emergency, while transitioning to lower power, higher performance ultra-slim format drives. 

     

    My Passport Ultra Portable Hard Disk Drives

    Western Digital's My Passport Ultra http://www.techpowerup.com/184013/wd-announces-my-passport-ultra.html) line of portable hard drives feature a number of layers of data protection, to prevent against damage or theft, including: 

    - hardware encryption

    - password protection

    - a protective pouch for transport

     

    In the unlikely event something should happen to data stored on the drive, the hard disk drive includes built-in WD SmartWare Pro backup software with Dropbox integration to retrieve lost data quickly and easily from nearly any internet-enabled device. 

     

    These features make the My Passport Ultra line of drives ideal for frequent business travelers or for use as a backup hard drive for a home PC or media server. The drive is available in a choice of sizes (500 GB, 1 TB, 2 TB) and four different colors. 

  • Posted on: 6/13/2013

    RAID Data Recovery

     

    Upgrading a RAID array or doing a “hot swap” of disks in a RAID array is designed to be a simple process for experienced IT managers. In most cases, when you're upgrading disks in a RAID array to prevent hard disk failure or to replace them with faster or larger hard disk drives, you begin with the smallest drive in the array. 

     

    After pulling out the hard disk, you replace it with the larger, faster, newer hard disk and rebuild the array. Repeat until you've replaced all the older or smaller hard disks in the array and you have a new RAID array that you can expect to last a number of years before disks begin experiencing failure due to read/write cycles. 

     

    When RAID Upgrades Go Wrong

    In some cases, however, the degraded array will crash during or just prior to the rebuilding process, leaving you with a data recovery emergency. There may be nothing wrong with any of the hard drives in the RAID array; the RAID just failed to operate in the degraded state. The more drives you plan to replace, of course, the greater the odds that your RAID will crash during upgrades. If this happens, it's difficult and time-consuming (if not impossible), to recover the data using do-it-yourself RAID recovery applications. 

     

    This is why it's essential to back up all your data before any RAID disk upgrades. However, if you're upgrading hard disks because they are old and close to failing, or if you're doing a hot swap due to a failed RAID drive, this means taking chances, too. The act of backing up the data can cause the RAID array to fail. 

     

    24 Hour Data Specializes in RAID Data Recovery 

    That's when data recovery specialists like the pros at 24 Hour Data can help. We understand that RAID upgrades are risky and crashes sometimes happen, resulting in mission critical data loss. 

     

    Our 24 Hour Data specialists are always available, answering the phones at all hours, to handle your RAID recovery emergency with speed, understanding, fair prices, and the utmost in customer service. 

  • Posted on: 6/11/2013

    Emergency Data Recovery

     

    Hurricane and tornado season is a just days away and with the tornado in Moore, Oklahoma, it is already the worst and most dangerous tornado season we've experienced in decades. Whether you're a home owner, apartment dweller, a business owner or an IT director, there are ways you can prepare your home and business and protect your important data during a storm. 

     

    24 Hour Data offers storm preparedness tips to protect your data, from mission critical business files to family photos, movies or music collections on a server, during a weather emergency this season. 

     

    Unplug Electronic Devices During a Storm

    During any storm, unplug any unnecessary electronics to avoid damage that could be caused by a power surge.  A blown transformer can cause a power surge prior to loss of electricity, which can damage electronics and cause data loss. 

     

    Use a Surge Protector for Electronics

    We understand that you may want to keep your TV or Internet-connected devices on during a storm to stay on top of the latest news. Run laptops or tablets on battery power only, and make sure your TV is plugged in to a surge protector, which can prevent damage. Even if your TV is on, unplug your home media server to protect expensive music and movie collections saved to hard disk. 

     

    Back Up All Devices at the First Sign of a Storm or Tornado

    Upon hearing reports of a storm or tornado in your area, back up all electronics to a portable hard disk drive or to the cloud using an Internet-based backup solution. Keep passwords to retrieve your data in a safe place, where they won't be lost or damaged during a flood, hurricane or tornado. Store your portable hard disk drive at a friend's house or somewhere else that it will be protected from damage. If you have to evacuate, hard drive backups and passwords should definitely be taken with you. Today's portable hard drives are designed to travel safely when handled with common sense and care. 

     

    Be Ready to a Call a Data Recovery Service If Necessary

    If you are a business owner or IT director, retrieving your lost data will be one of the earliest steps in your business recovery efforts. As soon as server equipment is replaced, you'll want to get back to business as usual, because every minute down equals lost money. 

     

    If your hard disk drive, RAID drives or virtual servers are damaged in a hurricane or tornado, resulting in lost data, call 24 Hour Data right away so we can begin the data recovery process and have your data back as soon as you are ready to re-open your business. 

  • Posted on: 6/06/2013

     

    Hard Drive Recovery

     

    http://www.sciencedaily.com/releases/2013/05/130520163902.htm

     

    As solid state drives capture an ever-increasing marketshare for storage media, researchers continue to seek out new materials for storage using nanomagnets. An alloy of iron and platinum with an ordered crystal structure shows promise based on research led by Professor Kai Liu and graduate student Dustin Gilbert at the University of California, Davis, Science Daily reports.(http://www.sciencedaily.com/releases/2013/05/130520163902.htm)

     

    The alloy is resistant to the affects of heat, and can retain data at even extremely small nanomagnet sizes. The research team included experts from Seagate Technologies, an industry leader in storage technology. 

     

    Nanomagnet research for hard disk technology has been going on for decades, with researchers experimenting with ever-smaller nanomagnets made from a variety of materials. This new research offers the ability to create a nanomaterial with extremely thin layers of metal, using rapid thermal annealing to convert the layers into an ordered alloy. Researchers could adjust the magnetic properties and crystal structure of the alloy by adding small amounts of copper into specific regions. 

     

    These developments could result in higher density hard disk drives as the HDD revolution continues. 

     

    24 Hour Data Recovers the Hard Disks of the Future

    New advancements in HDD storage technology take place every day. Even as Solid State Drives continue to gain a larger percentage of the market share, especially for data centers and other commercial applications, hard disk drives remain the affordable choice for home PCs and Macs. 

     

    Tomorrow's HDDs, offering higher storage capacities in smaller sizes, may still require physical and logical recovery if they suffer: 

     

    -  Computer viruses and malware attacks

    - Data corruption

    - Accidental deletion of files

    - Shock damage

    - Water damage

    - Power surges

     

    24 Hour Data stays on the cutting edge of HDD research and development news, in order to remain on the cutting edge of data recovery processes. As new hard disk drives come to market from top manufacturers like Seagate, we refine our data recovery processes to maintain our 99 percent success rate for hard disk drive recovery. 

     

    The future of HDD technology is smaller footprints, higher storage capacity and faster operation. 24 Hour Data is right there, perfecting our data recovery techniques as technology changes. 

     

  • Posted on: 5/29/2013

    Data Recovery

     

    As much as technology has evolved, hard disk drives are still delicate pieces of electronics. While solid state drives tend to be more able to withstand things like shock damage, hard disk drives still hold a substantial percentage of the marketplace, particularly in consumer electronics, because of their cost per megabyte. 

     

    If you're using HDD technology to store mission critical business data or precious family photos, you'll want to know how to protect your data from the potential of damage. Here are some tips on how to prevent a data recovery emergency caused by physical damage to your hard disk drive. These tips apply to internal hard drives. External hard drives are designed with tough, protective outer cases that are manufactured to protect from this type of damage, although you should still exercise caution handling any hard disk drive. 

     

    Transport Hard Disk Drives Carefully
    If you need to transport a hard disk drive by car, train or courier service, use an anti-static bag. For airline travel, you can safely send your HDD (and your laptop or other electronics) through the airport X-ray machine. Again, use an antistatic bag for hard disk drives that are not designed as external drives and include their own casing. 

     

    If you are mailing a hard disk drive, use an antistatic bag and mail the drive in a padded envelope. This infographic provides clear directions about how to mail hard disk drives, including mailing damaged HDDs to our facility for emergency data recovery service. 

     

    Handle Hard Disk Drives with Care

    Never slam hard disk drives down onto a desk or other hard surface, or hit drives with your fist, a hammer, or anything else. To be safe, treat unprotected internal hard disk drives as you would a carton of eggs -- with extra care! 

     

    Hold hard disk by the sides

    not the top or bottom, to avoid putting unnecessary pressure on the magnetic heads or pushing the head onto the platter. Obviously, take care not to drop your hard disk drive. 

     

    Don't Stack Hard Disk Drives

    Don't stack internal hard disk drives (without a protective outer casing) on top of each other. This can push the magnetic heads of the bottom drive on to the platter, causing physical damage and possible data loss. 

     

    Don't Stock Hard Disk Drives Precariously

    Never store hard disk drives in places where they could accidentally fall. 


    You might be surprised at the damage we see to hard disk drives here in our certified data recovery facility. We treat every data recovery emergency with the same tact and care. No matter what happened to your drive, we will handle your case professionally and will do our best to recover your data quickly and completely, keeping all the details of your data recovery emergency strictly confidential. 

     

    You can trust us with your data, and you can trust us to recover your data with fair and honest prices and the best in customer service. 

  • Posted on: 5/16/2013

    Photo recovery

     

    The National Association of Broadcasters held its annual show earlier this month in Las Vegas, Nevada. As the premier show for media and entertainment professionals, the event showcased a lot of the newest technology used in production and recording studios. Unlike CES (the Consumer Electronics Show) 2013 earlier this year, the storage mediadisplay at NAB was designed for commercial applications. And, as more and more recording and production professionals rely on hard disk and solid state storage for their media, it's not surprising there were some surprising developments. 


    G-Technology (http://www.thephoblographer.com/2013/04/08/g-technology-announces-new-ex... seemed to be everywhere, with several new external hard drives with high transfer rates and large capacities, designed to store large video and photo files. Let's take a look at some of the offerings: 

     

    G-Technology G-Drive Pro

    This compact, desktop external hard drive boasts SSD-like performance in a conventional hard disk drive, with transfer rates up to 480MB/s. 

     

    G-Technology Evolution Series

    The G-DOCK ev with Thunderbolt connection is designed to house the G-DRIVE ev or G-DRIVE ev PLUS external hard drivesin a RAID 1 or RAID 0 configuration. This two-bay, hot swappable system is designed as an easy-to-use RAID array for media professionals. The new Evolution drives, coming this summer, can be used alone or within the G-DOCK for flexibility. 

     

    Data Recovery for High Capacity Hard Disks

    Today's broadcast and studio applications require high transfer rates and large storage capacities to accommodate large HD video files. But storing so much data on a single drive, especially a portable drive that can be subject to shock damage or other dangers while traveling, is risky. 

     

    24 Hour Data stays up to date on the latest hard disk and RAID technology in order to develop the  fastest, and most reliable data recovery methods for new storage media. If video or photography is your business, we know you can't afford to lose your valuable data. You can trust 24 Hour Data to recover your RAID array or external hard disk drive, with the highest success rate. 

  • Posted on: 5/14/2013

    RAID recovery

     

    As media storage requirements grow larger, RAID arrays are becoming more popular for home and small business use. Whether you run a large company who has relied on your IT staff to configure and maintain a RAID array or server farm for years, or a small business owner now using RAID 0 or RAID 1 for greater storage capacity or enhanced data protection, it's not always easy to know who to call if your RAID array fails and you need emergency data recovery service. 

     

    What should you look for in a RAID recovery service? In general, large corporations, small businesses and home users all have similar needs when it comes to RAID recovery. 

     

    - Reliable recovery track records - Whether it's family videos or important corporate data stored in your RAID array, if you're calling a data recovery service, it means your data is important to you and you want it back. 24 Hour Data has industry-high success rates for RAID recovery. 

     

    - Friendly, personalized service - Facing a data recovery emergency is stressful. When you phone a data recovery service, you want a friendly voice on the other side of the line, who will take your information promptly and professionally, so we can get started on recovering your lost data as soon as we receive your RAID drive. 

     

    - Fair pricing - If you're a home user, your desire to retrieve lost data might be balanced by a need to stay within a budget. Business owners, too, want to make sure their data recovery costs have a reasonable ROI. You shouldn't be able to re-create the data for less money than it costs to retrieve it. 

     

    24 Hour Data's fair and honest pricing is designed to fit the budgets of most home owners, small businesses and our corporate clients. Most importantly, we provide an accurate estimate, so you know how much you'll pay before we begin -- that means no surprises! 

     

    Additionally, our no data, no charge guarantee means there's never a risk to call 24 Hour Data. We hope you never face RAID failure and data loss but, if you do, 24 Hour Data is here to help. 

  • Posted on: 5/07/2013


    Data Recovery

     

     

    While our home office and corporate headquarters is located in Dallas, Texas, many people don't know that 24 Hour Data has data recovery facilities across the U.S., from New York to Los Angeles. 

     

    24 Hour Data provides ourwith many different ways to reach us, either to begin the data recovery process or to receive a status update on your data recovery service. You can: 

     

    - Phone

    - Start the data recovery process online

    - Email us at info@24hourdata.com

    - Drop by the data recovery facility nearest you 

     

    Having a data recovery facility close to your home or office, at least within a few hours travel time, offers a few benefits over services without regional offices. 

     

    - If you mail your hard disk drive, RAID drive, Mac device or other storage media, we will receive it faster, often overnight

     

    - Since storage media has a shorter distance to travel there is less chance of delays

     

    - In cities like New York, you have the option of using a courier service to expedite delivery and return of your hard disk drive

     

    - You can drop off your storage media yourself for even faster, more secure, service, which can be especially important with mission critical, highly confidential corporate data 

     

    - When you use 24 Hour Data in any of these regions, you are supporting a local business, and local work forces, in your area

     

    24 Hour Data has chosen our facilities and offices with care, to place us in major metropolitan areas, close to many of our clients' homes and businesses. You have the peace of mind of knowing where your hard disk or other storage device is located, and knowing that our data recovery specialists are working round-the-clock to recover your lost data and return it to you quickly and securely. 

     

    We have data recovery offices available in the following areas, but help customers with data recovery emergencies across the U.S.: 

     

    - Austin

    - Dallas

    - Houston

    - Oklahoma City

    - Atlanta,

    - Los Angeles

    - New York

  • Posted on: 5/01/2013

    RAID recovery

     

    RAID arrays have built in features that can help reduce the likelihood of a failed hard drive, data loss, and a data recovery emergency. 

     

    The hard drives from popular manufacturers, including Western Digital and Samsung/Hitachi, all have different features that permit the system administrator, or whoever has configured the RAID array to configure how long a drive's firmware can spend recovering from a read or write error. 

     

    Western Digital calls this Error Recovery Control (ERC), while Samsung/Hitachi calls it Time-Limited Error Recovery (TLER). The generic name for this feature in other hard drives is Command Completion Time Limit (CCTL). 


    The idea is to limit the on-drive recovery time, leaving recovery to the RAID controller to prevent the possibility of performance degradation, which can lead to hard drive failure and, ultimately, RAID failure and the loss of mission critical data.  

     

    What Are the Best TLER or CCTL Settings? 

     

    Western Digital drives ship with TLER enabled at zero seconds, which means the hard drive itself will perform error recovery only in microseconds, well before the RAID controller's time out threshold. If TLER is not enabled and the drive times out, the RAID array will have to be re-built and re-synchronized. Enabling TLER, or, in other cases, CCTL or ERC, creates a more stable RAID array. 

     

    TLER and CCTL in Stand-Alone Hard Disk Drives

    If you are operating a hard disk drive independent of a RAID array, you'll want to disable TLER for greater reliability, permitting the hard disk's firmware to repair any errors as it is able. Hard disks are designed to correct for small read/write errors that may occur. 

     

    If read/write errors occur consistently and cannot be fixed by the drive's firmware, you could be facing a data recovery emergency. While you can still read files from the disk, create a back-up, and then change out your hard drive before it fails completely. 

     

    Missed Your Chance to Create a Back-up? 

    Often, we don't realize we are facing a potential hard disk failure until it is too late and our hard drive fails to boot. If this happens, don't worry. Power down your machine and call 24 Hour Data. Do not attempt do-it-yourself data recovery, which could cause irrevocable damage to your hard disk drive. 24 Hour Data has decades of experience in Western Digital, Toshiba, Samsung/Hitachi, Seagate and other popular brands of hard disk drive and RAID drive recovery

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