What to Do in a Hard Drive Crash
Whether you were in the middle of grading student exams, calculating a business profit/loss statement in a spreadsheet or simply browsing the internet, a hard drive crash will quickly halt any activity on a computer.
The moments after a crash are critical to getting help in a hard drive recovery, so pay attention.
Determine the Cause & Type of Drive
Most hard drives crash suddenly and without explanation. The first step is to determine if a crash was caused by a simple loss of power from a dead battery, an operating system failure or if the issue is mechanical. Review our comprehensive guide to hard drive failure, but common sense will tell you if the device was dropped, exposed to water or fire, then there’s a physical issue with the drive.
Take note of any atypical noises such as clicking, grinding, beeping or whirring and stop activity immediately - powering down your drive, computer, phone, etc. There’s also a chance, the drive is completely dead and won’t even spin up.
Continued use can make successful repair impossible, especially if it's a conventional hard disc drive (HDD). The most popular form of storage media still has many moving mechanical parts and uses drive heads that can make contact with sensitive platters. Severe damage to the unit is possible when the heads scratch platters, and often creates an unpleasant grinding sound.
If you aren't using a traditional HDD, it could be SSD or solid state storage. As of 2016, SSD's are used in only 15% of laptops and desktop computers, but this type of storage is more popular as an external drive and in mobile devices like smartphones and tablets.
Manufacturers tend to label "SSD" near the serial/model number. So check the back of your device or open up the battery compartment in a laptop to find more details. Avoid doing anything that can void the warranty, like dismantling an iPhone to see what drive it uses. Not only will your warranty be voided, but you risk further damaging the drive and losing data forever.
If you are experiencing a failed digital camera, USB flash drive or camera memory card, this type of flash based memory is also unique in repair and recovery.
Determining the type of storage media that crashed is a factor in pricing and techniques to recover data.
Hard drives can also crash over time, they don't last forever! Google your laptop/desktop or other device model and figure out the year it was manufactured. That will tell you how old the hard drive is, which tend to last 5 years when serious problems can occur.
Having all this information on hand, is extremely helpful for 24 Hour Data to give you an accurate quote and can speed up the process.
Not sure if you face a physical or logical drive error? Not even sure what brand or model of hard drive your device uses? Take advantage of our free diagnostic at 24 Hour Data. We will inspect and determine the exact root of your hard drive failure without any cost! Just give us a call, stop by our headquarters in Dallas, TX or contact us online to learn more.
The Value of Repairing a Hard Drive
As prices for storage media continue to fall, the true value of a conventional hard disk drive (HDD) is in the data it stores. Seagate Technology predicts that the cost for storage in rotating magnetic media or conventional hard disk drives will fall to half-a-cent per gigabyte over the next five years.
With this in mind, fixing a disc drive almost seems like an outdated topic. When you’re paying for hard drive repair, you’re really paying to get your data back!
If the HDD is in a desktop or laptop, using a repaired drive could cause further damage to your computer and void the warranty. Most manufacturers require a swap of the drive with a new one approved for your machine.
At 24 Hour Data, we will give you a new and approved hard drive with your recovered data. Our network engineers can also reinstall the operating system, getting everything back to normal.
Repairing a Hard Drive is Common for Physical Data Recovery
With all that said, our data recovery technicians must repair a hard disk drive facing physical problems. When parts go bad, like the head assembly or spindle motor, or when there is a PCB/ circuit board failure, getting the drive repaired is the only way to recover data. It’s required in order to extract and transfer data to our servers and a new drive for your convenience.
Repairing a hard disc drive requires an exact match of a donor drive for parts. 24 Hour Data has hundreds of relationships with computer vendors and parts inventory on hand that allows us to quickly repair your broken HDD.
When opening drives and replacing components, it must be done in a clean room environment to prevent further damage. At 24 Hour Data, all internal HDD repair is done in a Class 10, ISO 4 certified clean room, located in Dallas, TX.
Our clean room, combined with our experienced network engineers gives us one of the highest success rates. Trusting your local computer store or IT consultant to repair and recover a hard drive, can easily double your cost or render your data lost forever.
24 Hour Data gets drives in all the time that have made the rounds to 2 or 3 companies before coming to us. Most of the time we see issues where a poor attempt at repair has been undertaken without a cleanroom and the drive has fingerprints on the platters and shows evidence of dust and debris.
Successful data recovery from hard drives requires experience, skill, the right environment, the best equipment, and extensive resources. 24 Hour Data has all of these qualities to successfully repair your device and get your data back.